FAQs

If you purchased a pack before September 2020 then you will find that your download email link is no longer available. This is because I changed store providers, but the good news is that all the old orders are still synced.

To access your purchased files, create a customer account using your purchase email address and your old orders will automatically by synced to your new account. You will then be able to access your downloads from your user page.

Of course! Use the upgrade form at the bottom of the bundle page and you will be emailed a discount code that takes into account any packs that you have previously purchased that are included in the bundle.

All companies selling products in EU countries are required to charge VAT for online sales. To comply with this requirement, VAT is added during checkout dependent on the country of purchase. Note this only applies to countries in the EU.

If you have an EU VAT number (and are located outside the UK) you can enter it at checkout to make a VAT-free purchase.

Download emails should arrive straight away. Be sure to check your spam folder in case your download email ended up there by mistake. If it’s not there, get in touch via the contact form with the email address you used for the order.

Patreon works as a monthly subscription where you are initially charged upfront for that month and then as a recurring monthly subscription with all following payments taking place on the 1st of each month.

If you become a Patron towards the end of the month you will be charged again on the 1st, regardless of your join date or time.

If you are thinking of signing up as Patron I would highly recommend doing so at the beginning of any calendar month. If you signed up late in the month and were charged twice in quick succession, drop a me a personal message over on Patreon and I will be happy to refund one of the charges.

Compatibility & Technical Issues

The first thing to try is to update your DAW or soft synth to the latest version, as using older versions of software to open patches made on newer versions almost always causes issues. If you’ve updated your software but are still having issues, get in touch!

The following packs work in Ableton 9.7 or later (any edition):

  • RM-20
  • Porta
  • Trails
  • Omni
  • JV
  • Drumtraks
  • Vice

The following packs work in Ableton 10.1 (any edition):

  • Horizons
  • Monolith

The following packs work in Ableton 10 (Suite only):

  • Ableton Wavetable Presets

The following packs include sampler presets for the respective samplers of FL Studio, Logic Pro X and Studio One:

  • RM-20
  • Porta
  • Trails
  • JV
  • Drumtraks
  • Vice

This is caused by opening the presets on an older version of the Arturia plugin than the preset was made in. Run the Arturia Software Center app and update your plugins to the latest version to fix the issue.

This error message occurs if the Ableton patches can’t find the samples in the downloads WAV folder, usually caused by moving/deleting the download or the WAV folder inside the download.

The easiest way to fix it is to delete the pack, redownload it, and then move it to a folder where it won’t get moved (like a Samples folder) and try reinstalling via the drag-and-drop method.

Make sure you’re using the full version of Kontakt to run the packs. Our patches do not work in Kontakt Player.

The easiest way to fix this issue is to add the WAV folder from the download into the “Audio Music Apps/Sampler Instruments” folder (the same location as the patches).

Most DirectWave issues are caused by either using an older version of DirectWave, or from DirectWave not being able to find the WAV samples that are part of the patches.

If you’re using a version of FL Studio earlier then FL Studio 20, try updating to the latest version. Make sure the WAV folder with the samples has been moved to the DirectWave folder so that the patches can find the samples.

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