FAQs

If you purchased a pack before September 2020 then you will find that your download email link is no longer available. This is because I changed store providers, but the good news is that all the old orders are still synced.

To access your purchased files, create a customer account using your purchase email address and your old orders will automatically by synced to your new account. You will then be able to access your downloads from your user page.

All companies selling products in EU countries are required to charge VAT for online sales. To comply with this requirement, VAT is added during checkout dependent on the country of purchase. This only applies to countries in the EU.

If you have an EU VAT number (and are located outside the UK) you can enter it at checkout to make a VAT-free purchase.

All prices are set in US dollars. If you check out in British Pounds or Euros, the price is converted using the current exchange rate and rounded to the nearest whole number. Prices may vary slightly over time as exchange rates change.

This issue is caused by using an older version of an Arturia plugin with newer presets. To fix this, open the Arturia Software Center app and update your plugins to the latest version.

If older Prophet V, Mini V, or CS-80 V presets don’t show up in Analog Lab, you may need to enable legacy presets. Open Analog Lab, click the menu in the top-left corner, and check “Include Legacy Sounds.”

If you’re using FL Studio on Windows and see this error while importing Arturia banks, try running FL Studio as an administrator. Right-click the FL Studio icon and select “Run as administrator,” then attempt the import again.

This error means Ableton Live can’t find the necessary samples. It usually happens if the WAV folder inside the downloaded pack has been moved or deleted. The easiest fix is to redownload the pack, move it to a stable location (such as a Samples folder), and reinstall it using the drag-and-drop method.

Each Ableton Live pack requires a specific version of Live. Check the table below for compatibility:

All packs work with all editions, including Intro & Lite, apart from the Wavetable Presets which require Suite.

To import presets into the iPad version of TAL U-NO-LX, open the Files app and move the preset folders to On My iPad/TAL U-NO-LX/presets.

If your Kontakt pack is loading in demo mode, you’re likely using Kontakt Player instead of the full version of Kontakt. The packs require the full version of Kontakt to work correctly.

To fix this, move the WAV folder from your download into the Audio Music Apps/Sampler Instruments folder (the same location as the patches). This ensures Logic can locate the samples.

If DirectWave can’t open the patches, it’s usually due to an outdated version or missing sample files. If you’re using FL Studio 20 or older, update to the latest version. Also, ensure the WAV folder containing the samples is placed in the DirectWave folder so that the patches can find them.